Privacy Policy

1. Who we are and what this policy covers

This Privacy Policy explains how Dimension Technologies (“Dimension”, “we”, “us”, “our”) collects, uses, shares, stores and protects your personal data when you visit our website at dimensiontech.in, make an enquiry, enrol in a training programme, attend a session, use our lab and practice systems, or otherwise interact with us. 

Dimension EdTech Services Private Limited operates an SAP training institute based in Pune, India. 

By using our website or services, you confirm that you have read and understood this policy. Where we rely on your consent to process your data, we will ask for it separately and clearly. 

Registered office: Office No. 2, A-Wing, Prabhavee Tech Park, Baner, Pune, Maharashtra, 411045 

2. Definitions

To keep this policy clear, we use the following terms in the sense given to them under the DPDP Act: 

• Personal data means any data about an individual who is identifiable by or in relation to that data. 

• Data Principal means you, the individual to whom the personal data relates. Where the individual is a child, it includes the parent or lawful guardian. 

• Data Fiduciary means Dimension Technologies, which decides the purpose and means of processing your personal data. 

• Processing means any operation performed on personal data, including collection, storage, use, sharing, and erasure. 

• Child means an individual below the age of eighteen years. 

3. The personal data we collect

We collect only the data we need to provide our services. Depending on how you interact with us, this may include: 

1. Identity and contact data.Your full name, email address, mobile number, and city, collected through our enquiry form, WhatsApp enquiries, phone calls, and registration.
2. Enrolment data.Educational background, qualifications, work experience, the course or track you choose, attendance, assessment scores, and progress records.
3. Payment data.Where you pay for a programme, transaction details processed through our payment provider. 
4. Placementassistancedata. Where you opt in to placement support, your resume, profile, assessment results, and related information that we may share with prospective employers.  
5. Technical and usage data.IP address, browser type, device information, pages visited, and time spent, collected automatically through cookies and analytics tools when you use our website.
6. Instructor and applicant data.If you apply to teach with us, your professional profile, experience, and contact details.
7. Testimonials and media.Where you provide atestimonial or appear in photographs or recordings of sessions or events, your name, image, and statement, used only with your consent. 

We do not intend to collect sensitive personal data such as financial account credentials, health, or biometric data beyond what is strictly required, and we will tell you separately if that ever changes. 

4. How we collect your data

We collect data: directly from you (forms, calls, WhatsApp, email, enrolment); automatically (cookies and analytics on our website); and from third parties where relevant (for example, an institution or employer that refers you, or a partner platform). 

5. Why we process your data

We process your personal data for the following purposes: 

• To respond to your enquiries and provide information about courses. 

• To register you, deliver training, give you lab and practice-system access, and track your progress. 

• To process payments and issue receipts and completion records. 

• To provide placement assistance where you have opted in, including sharing your profile with prospective employers. 

• To send you service communications about your enrolment, schedule, and assessments. 

• To send you marketing communications about courses and events, where you have consented. 

• To improve our website, content, and services. 

• To meet legal, tax, and regulatory obligations. 

• To protect against fraud, misuse of our systems, and security incidents. 

We process your data on the basis of your consent, or where processing is necessary for a purpose you have approached us for, or to meet a legal obligation, as recognised under the DPDP Act. 

6. Consent and how to withdraw it

Where we rely on consent, we will ask for it through a clear, specific action, and we will tell you what you are consenting to. Marketing communications, and any sharing of your profile with employers, will be based on your explicit, separate consent. 

You can withdraw your consent at any time, with the same ease with which you gave it, by writing to us at the contact in Section 16. Withdrawing consent will not affect processing already carried out, and may mean we can no longer provide a service that depends on that data (for example, placement assistance if you withdraw consent to share your profile). 

7. When we share your data, and with whom

We do not sell your personal data. We share it only as set out below: 

• Trainers and internal teams who deliver your programme and support. 

• Prospective employers, where you have opted in to placement assistance and consented to your profile being shared.  

• Service providers who work on our behalf, such as our payment gateway, hosting provider, communication tools (email, WhatsApp), and analytics providers, under confidentiality obligations and only for the purposes above. 

• Legal and regulatory authorities, where we are required to do so by law, court order, or a lawful request, or to protect our rights, users, or systems. 

• In a business transfer, such as a merger, acquisition, or restructuring, in which case your data may transfer to the successor entity, subject to this policy. 

8. How long we keep your data

We keep your personal data only as long as needed for the purposes in this policy, or as required by law. Enrolment, payment, and assessment records are retained for the period required for tax, accounting, and certification purposes. Enquiry data that does not lead to enrolment is retained for a reasonable period and then deleted or anonymised. 

9. How we protect your data

We apply reasonable security practices and procedures to protect your data against unauthorised access, alteration, disclosure, or loss, in line with the IT Act, 2000 and the DPDP Act. These include access controls, secure hosting, and confidentiality obligations on staff and providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to protect your data and will notify you and the Data Protection Board of any breach as required by law. 

10. Your rights as a Data Principal

Under the DPDP Act, you have the right to: 

• Access a summary of the personal data we hold about you and how we process it. 

• Correct, complete, or update inaccurate or incomplete data. 

• Erase your personal data where it is no longer needed for the purpose it was collected. 

• Grievance redressal through our Grievance Officer (Section 16). 

• Nominate another individual to exercise your rights in the event of your death or incapacity. 

• Withdraw consent as set out in Section 6. 

To exercise any of these rights, contact us using the details in Section 16. We will respond within the timelines required by law. 

11. Transfer of data outside India

Your data is stored and processed in India. Some of our service providers (for example, hosting, email, or analytics) may process data on servers located outside India. Where this happens, we take steps to ensure your data remains protected and that any transfer complies with the DPDP Act and any restrictions notified by the Government of India. 

12. Third-party links

Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies. 

13. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a revised “Last updated” date, and where the change is significant, we will take reasonable steps to inform you.